This policy forms part of our Terms of Service. Where an executed engagement letter or statement of work says something different, that document controls.
1. Pricing and quotes
Audit tiers listed on our pricing page are fixed-fee for the scope described in the written proposal. Prices are quoted and payable in U.S. dollars, are exclusive of applicable sales, use, VAT, or withholding taxes, and remain valid for 30 days from the proposal date. No engagement begins and no charge is made until you accept a written proposal.
2. Invoicing and payment terms
- One-time audits: 50% due at kickoff, 50% due on delivery of the final report, unless the proposal states otherwise.
- Invoices are due net 15 from issuance.
- Accepted methods are ACH, wire, and major credit cards; card payments may carry a processing fee disclosed before you pay.
- Late balances accrue 1.5% per month, or the maximum permitted by law, and we may pause work on accounts more than 30 days past due after written notice.
3. Subscriptions and ongoing monitoring
Monitoring and retainer plans bill monthly or annually in advance and renew automatically for successive terms unless cancelled. We send a renewal reminder with the amount and renewal date at least 30 days before an annual renewal and at least 7 days before a monthly renewal. Price changes take effect at the next renewal and are notified at least 30 days in advance.
4. Cancellation
- Subscriptions. Cancel any time by emailing info@complymynt.com. Cancellation takes effect at the end of the current billing period; service continues until then and we do not pro-rate partial periods.
- One-time audits before kickoff. Cancel at least 5 business days before the scheduled kickoff for a full refund of amounts paid.
- One-time audits after kickoff. You pay for work performed and non-recoverable expenses through the cancellation date; any remaining balance is refunded.
- Rescheduling. One reschedule with at least 5 business days' notice is free; later or repeated reschedules may incur a fee disclosed in advance.
5. Refunds
If a delivered report materially fails to meet the agreed scope, tell us within 14 days of delivery. We will re-perform the deficient portion at no charge; if we cannot, we refund the portion of the fee attributable to that work. Fees for work already completed and accepted are otherwise non-refundable. Approved refunds are issued to the original payment method within 10 business days.
6. Scope changes and expenses
Work outside the agreed scope is quoted as a written change order and only proceeds once you approve it. Pre-approved travel and third-party tooling costs are billed at cost.
7. Disputes and chargebacks
Raise billing questions with us first at info@complymynt.com; we respond within one business day and will hold collection activity while a good-faith dispute is open. Initiating a chargeback without contacting us may result in suspension of active work.
8. Records
We retain invoices and payment records for 7 years to meet tax and accounting obligations, as described in our Privacy Policy.